Texas state board strikes again!

So I get a call Monday afternoon from the state board informing me they are processing my license upgrade (yea! good news) only to find I do not have a current LMSW (umm, ok...) because it is expired.

Hmm, that's interesting because I renewed in November (although have not rec'd my sticker yet) and the payment went through my bank the very next day. The woman who left the message was very nice and left a pesonal ext. to call (much to my surprise). So I attempt to call the 800# from work and from my cell and get the message "this number is not available from your calling area" even though Wil is able to dial from home. I look up the Austin local number and use that only to not be able to get through. For a whole day I attempted to get through but hearing a busy tone each time. I finally got through at 12.59pm Tuesday and hear "To serve you better, we are currently closed for lunch and will return at 1:00pm," then the number cuts me off. I call back in 30 seconds and it's busy again!!! Once a get through, 4 hours later and probaly 50 minutes of my cell phone minutes used from all the attempts, I get her voicemail and explain my situation. Yesterday she returned the call saying that the online system doesn't always work and it "loses" applications from time to time even though the applicant gets a receipt and that she would need a tracking number from my receipt. I called back and left the # on her voicemail so she can research it.

I'm not too upset or surprised...thankful she has been nice, but so frustrated over the whole system of getting through and getting licensed! Maybe this time next year I will finally have a license!!!! Grrr....that's my rant for the day. Thanks for listening!